As you may have seen from our website, Choose Your Reward provides only online customer support, so we’re glad to help via email. We’ve provided lots of helpful questions and answers below for your convenience. If your question is still unanswered, please fill out a customer support request and we’ll help you as best we can.

Most of the time, it's just because it's not getting typed correctly. Please double check to make sure you're typing in the correct Redemption PIN/Code (Example CYR123456789). You can click here to try again. If you are still not able to use your PIN, please fill out a customer support request and we will help you as best we can.

If you are looking to cancel something, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, Choose Your Reward does not do any sales. Choose Your Reward never called you. Choose Your Reward never sold you anything. Choose Your Reward never charged or billed you anything. Choose Your Reward never promised you any reward. Choose Your Reward is simply an online reward selection program that many businesses use to promote their programs. So, if you are dissatisfied with something you may have purchased, or have a complaint, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not Choose Your Reward.

Choose Your Reward is a reward program. We do not do any billing. Your reward was provided to you by another company and that company is not Choose Your Reward. If you have a billing question, you will need to contact the company that provided this reward to you. NOTE: Online support cannot cancel any payment, subscription, or enrollment that provided you this reward.

We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a redemption code/PIN, and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. Choose Your Reward did not give you the redemption code/PIN you received. And Choose Your Reward did not promise you anything about your reward (i.e. we did not tell you that you would receive a "$100 VISA gift card", or a "$100 WalMart card"). Choose Your Reward never called you. Choose Your Reward never sold you anything. Choose Your Reward never charged or billed you anything. Choose Your Reward never promised you any reward. Choose Your Reward never told you about any amount of money you would receive. Choose Your Reward is simply an online reward selection program that many businesses use to promote their programs. Often businesses give Choose Your Reward rewards away with other sales. Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from Choose Your Reward. So, if you have a complaint or concern that what you thought you were getting is not what you believe you got, then you should direct your contact to the people who gave you redemption code/PIN to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.

If you've registered your redemption code, selected your reward, and finalized your choice, you should receive an email from Choose Your Reward within 2-3 hours of your registration that will contain your reward, and instructions for redeeming it. Please be sure to check your SPAM folder if your reward email does not arrive within 3 hours after your registration.

If you still have not received your reward email after this time, click here, submit your redemption code, and we will resend your reward email.

Unfortunately, you cannot change your reward once it is selected and confirmed. Choose Your Reward has a triple confirm process, where each customer is asked three separate times to confirm the reward they have selected. Also, the terms and conditions for each reward are made available before you make your selection to ensure that your choice is an informed one. Additionally on the confirmation page before finalizing your selection, Choose Your Reward discloses that all selections are final and cannot be changed. This is because once you have selected your reward, it’s pulled from inventory, activated, and sent to you, and it cannot be de-activated and replaced.

Have you received a code that starts with "CYR" followed by 12 digits? We do not distribute Choose Your Reward codes here. If some other company promised you a reward code or provided you with an invalid code, you'll need to follow up with them so that they may provide you with a valid Choose Your Reward code to use on our website. All we do here is manage code redemption.