Welcome to Choose Your Reward Customer Support. Your satisfaction is our number one priority! Our goal is to make sure we get you to the right person with the right information as quickly as possible.
First, let’s make sure you know where you are, and who you’re contacting. You’ve contacted Choose Your Reward. Choose Your Reward is a bonus reward program. The support team at Choose Your Reward can only help you with questions about Choose Your Reward.
So, if you have questions about Choose Your Reward, or this website, you’re in the right place. If not, we’re going to do our best to point you in the right direction.
We’re looking forward to helping you with your question about Choose Your Reward. First, let’s make sure you’re in the right place and are a Choose Your Reward customer. Please enter your reward pin or email address.
If you have a question about products, billing, refunds, returns, shipments, canceling, or results, please contact the company that provided this reward to you. Choose Your Reward is not that company and our online support cannot assist you with these matters.
If you have a question about your rewards or activating your redemption code/PIN, please click the button below to try to validate your Choose Your Reward information again.
You're verified. Great! We have two options for you:
If you have a question about products, billing, refunds, returns, shipments, canceling, or results, please contact the company that provided this reward to you. Choose Your Reward is not that company and our online support cannot assist you with these matters.
If you have a question about this reward, please click the button below to continue with your support ticket online.
Why are you contacting Choose Your Reward support?
I want to call/talk to someone.
As you may have seen from our website, Choose Your Reward provides only online customer support, so we’re glad to help via email. We’ve provided lots of helpful questions and answers below for your convenience. If your question is still unanswered, please fill out a customer support request and we’ll help you as best we can.
My Redemption PIN/Code does not work.
Most of the time, it's just because it's not getting typed correctly. Please double check to make sure you're typing in the correct Redemption PIN/Code (Example CYR123456789). You can click here to try again. If you are still not able to use your PIN, please fill out a customer support request and we will help you as best we can.
I want to cancel.
Choose Your Reward is a reward program. Choose Your Reward does not sell any product or service and does not do any billing. If you are looking to cancel a service or cancel a product, you will need to contact the company that supplies that product or service (which should be noted on your credit card statement). That's not Choose Your Reward. The reward support team at Choose Your Reward cannot cancel any payment, subscription, or service for you.
I have a billing question.
Choose Your Reward is a reward program. Choose Your Reward does not sell any product or service and does not do any billing. If you have a billing question, you will need to contact the company that has billed you/is billing you (which should be denoted on your credit card statement). That's not Choose Your Reward. The reward support team at Choose Your Reward cannot cancel any payment, subscription, or service for you.
This is not what I was promised.
We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a redemption code/PIN, and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. Choose Your Reward did not give you the redemption code/PIN you received. And Choose Your Reward did not promise you anything about your reward (i.e. we did not tell you that you would receive a "$100 VISA gift card", or a "$100 WalMart card"). Choose Your Reward never called you. Choose Your Reward never sold you anything. Choose Your Reward never charged or billed you anything. Choose Your Reward never promised you any reward. Choose Your Reward never told you about any amount of money you would receive. Choose Your Reward is simply an online reward selection program that many businesses use to promote their programs. Often businesses give Choose Your Reward rewards away with other sales. Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from Choose Your Reward. So, if you have a complaint or concern that what you thought you were getting is not what you believe you got, then you should direct your contact to the people who gave you redemption code/PIN to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.
I did not receive my reward email.
If you've registered your redemption code, selected your reward, and finalized your choice, you should receive an email from Choose Your Reward within 2-3 hours of your registration that will contain your reward, and instructions for redeeming it. Please be sure to check your SPAM folder if your reward email does not arrive within 3 hours after your registration.
If you still have not received your reward email after this time, click here, submit your redemption code, and we will resend your reward email.
I want to change my reward.
Unfortunately, you cannot change your reward once it is selected and confirmed. Choose Your Reward has a triple confirm process, where each customer is asked three separate times to confirm the reward they have selected. Also, the terms and conditions for each reward are made available before you make your selection to ensure that your choice is an informed one. Additionally on the confirmation page before finalizing your selection, Choose Your Reward discloses that all selections are final and cannot be changed. This is because once you have selected your reward, it’s pulled from inventory, activated, and sent to you, and it cannot be de-activated and replaced.
I don’t have a Redemption PIN/Code.
Have you received a code that starts with "CYR" followed by 12 digits? We do not distribute Choose Your Reward codes here. If some other company promised you a reward code or provided you with an invalid code, you'll need to follow up with them so that they may provide you with a valid Choose Your Reward code to use on our website. All we do here is manage code redemption.
Other
Still have a question?
Awesome! You selected "A question about your results" on
the previous page. We can help with that.
To give you the best anser to your question, we suggest
calling our VIP Customer Service line.
Call the number below and one of our trained professionals
will be more than happy to take your call and answer any
questions or concerns you may have.
Here's the customer service hours for our VIP line: Please call
Getting you answers about your rewards is our number one goal! Just complete the quick form below and we’ll get you an answer ASAP!
Thank you for contacting Choose Your Reward customer support. Your submission has been received and we'll be getting back to you ASAP!
If you have a moment, we’d welcome your feedback on your experience today with Choose Your Reward online support. It takes about 10 seconds.
Could you please rate our Choose Your Reward Customer Service page? Click on one of the four options below to let us know how you feel about this online tool and your experience today.
Awesome! You selected "I want to cancel" on the previous page. Since this is Choose Your Reward, we can only help with questions about Choose Your Reward. But, we’re glad to point you in the right direction.
You’ll need to call in to Customer to speak with a Choose Your Reward representative to address your topic. They’ll he glad to help you.
PLEASE CALL:
HOURS:
Thank you for using our customer service page today. Your feedback is important to us, and we'll be getting back to you ASAP! We hope you think we did a great job with helping to get you to the right place and person to answer your question!
    FAQs
At Choose Your Reward, it's our goal that you have a great customer experience and get great value from your reward. Below are some frequently asked questions about the Choose Your Reward program. If you don't find an answer to your question, please feel free to contact us directly through our Customer Support page 24/7. We'd be delighted to help you however we can.
QUESTION: What Is Choose Your Reward?ANSWER: Choose Your Reward is a free, voluntary, online reward selection program designed to make sure that the reward you get is the reward you want. At Choose Your Reward, it’s all about choice. Visitors to Choose Your Reward register their Choose Your Reward reward code, and are presented with reward options (dining, shopping, grocery, and travel), along with the opportunity to review the key benefits and terms for each reward. They then choose the reward they would prefer, and Choose Your Reward delivers that reward to them by email.
QUESTION: How Do I Redeem My Choose Your Reward Code? ANSWER: We’ve got full instructions on our “How it Works” page. For further detail, feel free to visit our “Program Terms & Conditions ” page as well.
QUESTION: What Kinds Of Rewards Will I Get To Choose From?ANSWER: We offer rewards in a variety of categories, including travel and recreation, shopping, dining, and groceries.
QUESTION: This Is Not What I Expected / What I Was Told I Would Get ANSWER: We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a Choose Your Reward reward code, and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. Choose Your Reward did not give you the Choose Your Reward code you received. And Choose Your Reward did not promise you anything about your reward (i.e. we did not tell you that you would receive a "$100 VISA gift card", or a "$100 WalMart card"). If someone told you that, please do alert us, as that is incorrect. Choose Your Reward does not do any sales. Choose Your Reward never called you. Choose Your Reward never sold you anything. Choose Your Reward never charged or billed you anything. Choose Your Reward never promised you any reward. Choose Your Reward never told you about any amount of money you would receive. Choose Your Reward is simply an online reward selection program that many businesses use to promote their programs. Often businesses give Choose Your Reward rewards away with other sales. Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from Choose Your Reward . So, if you have a complaint or concern that what you thought you were getting is not what you believe you got, then you should direct your contact to the people who gave you the Choose Your Reward code to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.
QUESTION: I Want to Cancel/Stop Billing Me ANSWER: If you are looking to cancel something, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, Choose Your Reward does not do any sales. Choose Your Reward never called you. Choose Your Reward never sold you anything. Choose Your Reward never charged or billed you anything. Choose Your Reward never promised you any reward. Choose Your Reward is simply an online reward selection program that many businesses use to promote their programs. So, if you are dissatisfied with something you may have purchased, or have a complaint, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not Choose Your Reward.
QUESTION: I Never Received My Choose Your Reward Code ANSWER: Choose Your Reward is simply an online reward redemption platform. Many businesses use our rewards as part of their sales process to reward their customers. Those businesses are the ones who call customers, sell things, promise rewards, charge customers, and are responsible to deliver the reward to you. Choose Your Reward never called you, never sold you anything, never promised you your reward, and never charged you. Choose Your Reward does not give out Choose Your Reward codes to customers. We just run the website that accepts the codes and processes your reward selection. So, if you have have not received your original Choose Your Reward code (these codes begin with "CYR"), and feel you should have, please contact the individual or the organization that called you, and follow-up with them to make sure they send you your reward code, so that you can redeem it on the Choose Your Reward website. (NOTE: If you did receive a Choose Your Reward code, and redeemed it on the Choose Your Reward website, and are inquiring about the status of your redemption of that code and your reward delivery email, please read below).
QUESTION: I Redeemed My Choose Your Reward Code, But Haven't Received My Reward Delivery Email Yet. ANSWER: If you've registered your Choose Your Reward code, selected your reward, and finalized your choice, you should receive an email from Choose Your Reward within 2-3 hours of your registration that will contain your reward, and instructions for redeeming it. That email will come from fulfillment@chooseyourreward.com. Please make sure your email is accepting emails from that address, and that you check your SPAM folder if your reward email does not arrive within 3 hours after your registration.
QUESTION: What Is The Customer Experience Like? ANSWER: Your experience in our program and on our website is our top priority. We try very hard to make sure our customer's experience is a great experience, each and every time. We’ve provided clear instructions and a straight forward, easy to understand redemption process, supported by resources to help you understand the program and get the most out of it. If you’ve got a question or an issue of any kind, we’re glad to answer it. Just visit our Customer Support page for any assistance you may need.
QUESTION: What If My Reward Code Doesn’t Work? ANSWER: Most times, if your code is not working it is either because it's not getting typed correctly, or because it’s already been redeemed. Double check that you're on the right page. Then double check to make sure you're typing in the correct reward code. If you've checked both of those, and are still receiving an error, then please visit our Customer Support page.
QUESTION: What Makes Choose Your Reward Different? ANSWER: Five things...
1. We work hard to make the best rewards available to you.
2. A user-friendly experience is our top priority.
3. We go out of our way to make sure you have all the information you'll need to make a great choice.
4. We provide quality, responsive customer service.
5. We’ve developed our platform to make sure your information is safe.
QUESTION: When Does My Reward Code Expire? ANSWER: There's no rush. Your reward doesn’t expire, so feel free to take your time.
QUESTION: Can I Change My Reward? ANSWER: Unfortunately, no, you cannot change your reward once it is selected and confirmed. Choose Your Reward has a triple confirm process, where each customer is asked three separate times to confirm the reward they have selected. Also, the terms and conditions for each reward are made available before you make your selection, to insure that your choice is an informed one. Additionally on the confirmation page before finalizing your selection, Choose Your Reward discloses that selections are final and cannot be changed. This is because, once you have selected your reward, your reward is pulled from inventory, activated, and sent to you, and it cannot be de-activated and replaced.
 |
|
© 2026 Choose Your Reward | Terms
|